Churn Predictions

Knowing who will cancel your services in the near future will give your organisation an opportunity to take the right actions. Kentivo’s predictive modelling can help your organisation to develop better prediction on churn.

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Customer Review Analysis

More and more customers will share their opinion and reviews with the rest of the world and it can affect your reputation in the market. Kentivo Text Analytics solutions are able to capture customer communication and tell you what customers are saying about you.

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Chatbot Automation

Using a Chatbot to handle simple helpdesk requests can save your organisation costs and can improve customer experience. Kentivo’s chatbot technology contains self-learning technology (Machine Learning) which can improve the performance of your helpdesk dramatically.

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Chatbot at your service(desk)

Customer Service and customer satisfaction Every organisation that delivers products or services knows the issue: How can I provide maximum customer services with a minimal investment. This blog will discuss  how a chatbot can help improving Customer Satisfaction and lower operating costs. Customer Satisfaction is the key for cross and upsell opportunities. High Customer Satisfaction …..

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Privacy by design

The last decade has shown a rapid growth of concern among citizens about privacy. Protection of personal data and the right to preserve anonymity are back in the spotlights. Policy makers have made every effort to react upon the worry. As a consequence, regulations on data processing are being tightened. Regulation The European General Data …..

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